About Us

Contact Information

If you have any questions or need more information, please contact us by e-mail at info@studioherbage.com or call us directly at (518) 762-7755.

We're always here to serve you and make your flower-sending experience a pleasure.

Returns and Refund Policy

At Studio Herbage Florist & Flower Delivery, we take your order seriously! You have chosen us to create a work of art using a perishable material. We always hope that nothing goes wrong but in the case that something does we like to be prepared, to that end we have implemented the following criteria to determine the level of refund.

Delivery with quality issues:

     * Need a replacement? If you are in need of a replacement and have called within 24 hours of receiving your delivery we will schedule a replacement at no charge. No refunds allowed past 24 hours.

     * Returns - All purchases are final. No returns accepted for perishable products except as stated in late delivery and non-delivery statements below.

Late Delivery:

     * There are many reasons for our perishable product to be delivered late and many are tied to availability and suitability of delivery for the recipient. If you feel that your delivery is delayed, please contact us immediately via our phone number to review your order. No refunds are given for late delivery as in most circumstances an attempt(s) was made but unsuccessful.

Non-Delivery:

     *As a service to you we offer delivery to ensure your gift is presented in a timely fashion. Should you realize that a scheduled delivery has not been made, please call us immediatley so that we can review your order and ascertain any issues. Should we discover that your order has not been delivered and you do not want to attempt re-delivery, we will refund your order minus any service fees.

Delivery Policy

We are closed Sunday and Monday. 

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

Our shop will be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Eve, New Year's Day, Easter, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

A LOCAL DELIVERY fee will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)

U.S. orders must be received before 11:00 A.M. in the recipient's time zone to assure same-day local delivery. Orders received after that time will be subject to additional expedited delivery fees or delivered the following day.

We will do our best to accommodate deliveries at specific times of day with the payment of expedited delivery fees (as outlined below) otherwise, without payment of expedited delivery fees we cannot guarantee specific timed deliveries. 

For EXPEDITED DELIVERY please use the following fee schedule:

within a 4 hour window: $ 15.00 additional

within a 3 hour window: $ 25.00 additional

within a 2 hour window: $ 35.00 additional

within a 1 hour window: $ 45.00 additional 

We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the internet, via text message, email or any messaging app.

Shipping Policy

Shipping of fresh floral products, fruit and gift baskets and other perishable products will occur on a regular basis according to when an order is received and processed. We ship our products in two ways: by our own Studio Herbage Florist & Flower Delivery marked delivery vehicles for local delivery and electronically through our network of preferred florists. If your order is outside of our delivery radius or cannot be delivered in a timely manner due to excessive order volume or at our sole discretion, we will route your order through our network of preferred florist for fulfillment.

Our local delivery fees are based on the distance to the address given and are predicated on the customers provision of a phone number for the recipient to arrange for delivery. It is our policy to call the recipient prior to the delivery leaving our studio to avoid a situation where it is too cold to leave outside or there are no neighbors or other ways of ensuring that perishable product will not be impacted by high winds, temeratures below 36 degrees, theft or other circumstances. Due to the perishable nature of our products we do not make exceptions to this rule.

• Local deliveries within the cities of Johnstown, Malta, Ballston Spa, Amsterdam, Gloversville, Clifton Park, and Fonda incur a $15.00 delivery fee.
• Local deliveries to Glenville, Niskayuna, Rotterdam, Schenectady and vicinity incur an $ 18.00 delivery fee.

All deliveries outside our local delivery area which are placed at studioherbageflorist.com or via our phone number at 518-762-7755 or in our studio and routed through our florist network incur a $ 20.00 fee per order.

Google Merchant Center: All deliveries placed via Google Display Ads, Google Shopping Actions, Google Shopping Ads, and surfaces acress Google will be charged a $ 18.00 delivery fee.

For questions regarding our shipping policy please email us at: customerservice@studioherbage.com or call us directly at 518-762-7755

Specialty Services

We specialize in the following services:

• Large inventory of fresh flowers for any occasion
• Weddings / Wedding Flowers
• Sympathy and Funeral flowers
• Birthday Flowers, Get Well Flowers, Anniversary Flowers
• Plants
• European/dish gardens
• Modern and traditional flower arrangements
• High-style floral arrangements
• Silk flower arrangements
• Dried floral arrangements
• Extensive gift line
• Gourmet fruit baskets
• Gift baskets
• Greeting cards

Areas and Facilities Served

Our shop serves the following areas in New York: Johnstown, Gloversville, Mayfield, Northville, Amsterdam, Fort Plain, Fonda, Fort Johnson, Fultonville, Saint Johnsville, Palatine Bridge, Canajoharie.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

Payment Options

We accept the following payment methods:

• Visa
• MasterCard
• Discover Network
• American Express
• Apple Pay
• Google Pay
• Tap to Pay
• Paypal
• Corporate Account

Retailer Locations

You can find our products at the following locations:

Honest Weight Co-op
100 Watervliet Ave.
Albany, NY
518-482-2667

Mohawk Harvest Cooperative Market
30 North Main St.
Gloversville, NY
518-706-0681

Consulting

Consulting to Industry

In addition to our studio work, we are also available on a consulting basis to assist clients in a variety of projects. Our areas of expertise are focused in the following categories:

• mass-market floral
• retail floral
• wholesale floral
• art direction
• trend integration and analysis

Please contact us to learn more about how Studio Herbage Florist & Flower Delivery can help your organization realize greater sales and improved sell-thru. Our trend forward design concepts coupled with over 39 years of direct experience in the retail, wholesale and mass market floral industries is indispensable in today’s fast-paced consumer driven market.